Re: Is it heredity or environment? - Posted by Frank Chin
Posted by Frank Chin on January 06, 2004 at 08:53:55:
GK:
I beleive its several basic ingrediants
1- The most important is Personality. I’m an REI, and businessman, and I observed customers like to deal to people (employees, REI) who are cheerfful, knowlegeable, and easy to talk too. You’ll notice in many cases that people who can’t find deals sound defensive and angry.
2- Entrepreniurship. You’ll notice some people need a step by step guide, and/or a script before doing anything. If a situation arises that’s not in the script or guide, they’re lost. Then, there are others who goes with the flow and finds, or invents a unique solution to a problem.
3 -Book Knowledge. This is the easiest to acquire but useless without the other two.
As an example, I grew up in on a street with many retail stores. One guy who owns a laundry/ cleaners several blocks away always looked grumpy, and his business was struggling.
Several blocks the other way, same business, but a cheeful owner who spoke little English. On the coldest days in winter, he’ll say “so hot”, and on the muggiest days in summer “he’ll say: very nice day”. You always get a chuckle with him.
In fact, my dad was in the same business, and this latter cheerful man’s business was so good that he often had to send some overflow work over. The grumpy guy always comes by to complain how business s*cks, and his customers stink.
Is it the environment, where the two businesses are only 10 blocks apart??
As an REI, you got to be an entreprenurial, creative salesman, and cheerful.
Frank Chin