Re: No Trick - Posted by Frank Chin
Posted by Frank Chin on February 19, 2004 at 03:32:30:
Bill:
I have a claim right now at my biz where the customer claimed he fell, and the insurance company claimed that I didn’t report it on a timely basis - 30 days according to a letter they sent me, with the relevant page and section of the policy highlighted in yellow on an attachment.
I have liability coverage, with a $1,000 deductable per incident, and in the past year, I have several cases where customers claimed their cars were scratched up, and we got things fixed all under the deductable limit. I didn’t file any claims.
When the customer who fell came in, he said its only fair that we cover his doctors bill for the examination and a followup visit. I said “OK -bring us the bill, and we’ll see”. Then, I didn’t see him for two months and thought he forgot about it.
Well, he came back with abill for $2,600, where he visited a chiropractor every day for a month, and every other day for the next month. So I filed a claim with the insurance company a little over 60 days.
The insurance company said that because I was not timely in notifying them, they lost the chance to check the customer out early on. The letter said they reserve the right not to pay the claim should the investigation show that the delay jeopardize the investigation.
Thinking back, the guy is a fraudster, because I overheard him talking to other customers before about bringing others to small claim.
I guess in the case of a fall, or personal injury, the better thing is just file the claim. In the case of scratch and dents, I can determine quickly what the damages are and not file a claim.
In fact, I just fixed a scratched car for costing us $264, even though we strongly suspected the owner of the business next store did it as the customer blocked his driveway. We were told by his workers that he was in the habit of doing this, and we plan to install security cameras to keep an eye on things.
Frank Chin