Re: Cook out - Posted by Brenda (OH)
Posted by Brenda (OH) on July 20, 2010 at 10:05:11:
Darrel,
I was thinking about ethics and this business last weekend.
I realize that I am so much more informed about finance, business, building safety, repairs, and life in general than a lot of the applicants I talk to for my mobile homes. And a lot of the residents in the park…
I also am able to communicate calmly and easily with the park manager and the park maintenance staff. Which sometimes gets me extra leeway, like when it took me a while to get the new skirting installed on a home I moved.
I have to constantly be on my guard not to take advantage of my knowledge when dealing with my buyers, people that want to do small jobs for me at the park etc.
If I hire someone to cut the grass, they tell me, oh just pay me the next time you are in the park… I have a million things on my mind, but I have to be sure I remember to get them their money because that $10 to $20 means a lot more to them than it does to me…
I guess I am saying all of this to say, whatever you do with the park residents and your buyers, do not make or imply any promises you cannot fulfill…
For most of them, someone has taken financial advantage of them in their lives, we don’t need to be like that…
There are always going to be limits on what you can do, as you keep reminding yourself, you do not own the park… And if push comes to shove, you will have to go by the park owners policies even if they do something that is confusing to the residents.
Example: if the park changes the parking policies, and begin to charge for extra vehicles, the residents are going to complain to you, because you listen to them and understand their viewpoint… Not that you can change anything, but you listen to them… you are available because you are on the spot among them…
I know as Lonnie dealers, we improve a park steadily, and at the least maintain conditions when our units are vacant… but we always are “playing on someone else’s playground”.
enjoy the cookout…
Brenda (OH)