Re: I reject the BBB… - Posted by js-Indianapolis
Posted by js-Indianapolis on October 14, 2003 at 03:42:28:
Bill-
Agreed. The BBB would have the worst report ever from entrepreneurs, if they allowed us to report complaints on them to them. Can we make a legal case that through some precedent that they’ve set for all companies that they must honestly and fairly report on themselves? Or do they already have report on themselves? Oh wait, wait, wait. They’ve set a precedent to not report fairly on ANYONE. My bad.
Your story sounds much like mine, my first legit business. I was 20 years of age at the time. The sales rep, sensing that I must be cool, referred to me as “dude” throughout our meeting, and used foul language whenever possible. Told me stories of his sugar mama who got him his job, and concluded by showing me his golf clubs, always in his trunk, which he had just spent a fortune on. Yes, this indeed was relating to my sense of cool as well.
Since we were now bonded in ultra cool unprofessionalism, he confided in me. He informed me the extra $100 a year for the BBB’s gold (or did they call it Care?) package was to “mitigate” any complaints. Went on to tell me how the BBB stands up for its members and that $100 really just ensures a clean record through the “mitigation” process. WOW. We’ve reached a new level of unprofessionalism now. How COOOOL.
My thoughts at the time? Astonished, that I’m trying to run my business legitimately at the time, for the first time, and I’ve go Joe Assclown giving me all the details on the most highly respected source of business reporting. I would have been shocked, if it wasn’t so funny. My real thought? Steve Martin from The Jerk. “So it’s a PROFIT THING!”
These crooks are the worst. They hide behind the guise of helping consumers, and then fight to betray them. They are only there to collect that $300 or $350 a year, and another $100 if they can. This excerpt from http://www.badbusinessbureau.com really spells it out well. Seems to confirm what the mental midget sales boy told me.
Quote
How Does the “Rip-Off Report” Compare to the Better Business Bureau?
The “Better Business Bureau” is another avenue to make your voice heard and to seek possible satisfaction of your grievance. With the Better Business Bureau, a business that is the focus of a complaint merely has to respond to the complaint in order to “satisfy” it most of the time. You won’t be told of past satisfied or unsatisfied complaints about a company. So if you check on a company that has “satisfied” all their complaints, they will tell you that, “they have a satisfactory rating”. You will never know their track record!