Re: Exactly - Posted by JohnBoy
Posted by JohnBoy on January 08, 2002 at 22:44:56:
It doesn’t matter whether you’re a member or not! If someone calls them to file a complaint you will be notified by them. There is no pressure by them because they have nothing to put pressure on you with!
If you’re a member it has no effect as to how they handle a complaint against you if you weren’t a member. If they recieve a complaint the BBB sends a copy of the complaint to you. They ask you to respond and give your side and whether you will try to resolve it or not, and what you’re willing to do to resolve the matter.
If you ignor the complaint they will follow up with a second request. They will tell you if you ignor the complaint it will go against you. That means if someone else ever calls the BBB to see if you had any complaints they will tell the consumer how many unresolved complaints you have had. That’s about it!
If you respond to the complaint they it doesn’t go against you whether you were able to resolve the matter with the consumer or not. Basically, all you need to do is respond with your side of the story and that ends it with the BBB. They have no authority to force you to do anything. They are not a non-profit organization. They are in business to make a profit like any other business!
One of things you need to be careful on is what they will require of you as a member. Some, if not all BBB offices will now require you to go through their own arbitration. Meaning, if you can’t resolve the complaint then you agree to have one of their arbitrators have a hearing on the matter between you and the plantiff. As a member you agree to be bound by whatever the arbitrator decides, whether you agree or not!
ME? I would never agree to such thing because it is highly unlikely any of their arbitrators would be qualified to rule on such a matter! Unless of course, the arbitrator was well versed in real estate law and had first hand experience and knowledge about the type of deals you do! I doubt it!
I use to be a member through one of the businesses I owned. When they changed their rules about a member having to agree to use their arbitrator and be bound by their decision, I refused to renew my membership! I would rather take my chances before a Judge in court!
If you’re not a member and you can’t resolve the complaint with the plantiff, the BBB will offer you the opportuntity to have an arbitrator hear both sides and decide what will be done about it. They charge about $300 for it! Now WHY would anyone want to pay $300 for that when it costs a lot less to file a suit in court??? Oh, and the plantiff doesn’t pay the $300, the business does, regardless of the out come!
I had a complaint through them and they wanted me to pay $300 for an arbitrator over an $80 item! LOL
I told them to blow off and the plantiff is welcome to take it to small claims court. That only cost about $40 to file and unless I was to lose the case, the plantiff pays for it!
BTW, I sent documented proof that proved I wasn’t at fault and the BBB ignored it and still tried to get me to agree to pay $300 to have an arbitrator decide over it! Not only did they not care about the proof and the business, but they didn’t care about the consumer with trying to help them get the matter resolved either! They only cared about trying to make a buck of the complaint! The BBB is a BIG JOKE!
PS
This was an issue of responsibility as to whether it was the fault of the customer, the business, or the manufacturer. The BBB didn’t involve the manufacturer, so I responded saying that I would agree to an arbitrator IF they got the manufacturer involved. Then who ever was at fault agrees to pay the customer and the $300 fee! The customer was to be left out of having to pay because they were not at fault! It WAS a manufacturer problem. Did the BBB follow up with that? NOPE!!! Never heard back from them after that!
The problem is the general public know nothing about the BBB and think it’s to protect them and that they will resolve their complaints! The truth is, they don’t know what they don’t know! Many are fooled by the fact a business is a member! They “think” just because you’re a member then you must be a reputable business. Nothing can be further from the truth! With the exception of maybe having to be reputable when you first join as a member and have been in business for one or two years with no prior complaints filed against you!
I wouldn’t waste my money on them!
What I would like to know, is where does one file a complaint about the BBB??? LOL